Shipping & Returns

How we ship

We bake in small batches so your granola arrives as fresh as possible. Please allow 1–3 business days for your order to be baked and packed before it ships.

• We ship to the continental United States (the lower 48 states and DC). We can't currently ship to Alaska, Hawaii, US territories, APO/FPO addresses, or internationally.
• Shipping is quoted live from the carriers — USPS and UPS — based on your address, the weight of your order and the box it fits into. You'll see the exact options and prices at checkout before you pay, and you choose which one you want.
• Most orders arrive within 3–5 business days after shipping, depending on the service you pick.
• We email you a tracking number as soon as your parcel is on its way, and you can check order status any time under My Account.

Because we bake with natural ingredients and no heavy preservatives, please bring your package indoors promptly after delivery — especially in hot summer weather.

Our 14-day promise

Granola is a perishable food, so for hygiene reasons we can't accept returns of opened product. What we do instead is simple: if it isn't right, we'll make it right.

If your order arrives damaged, is incorrect, or you're simply not happy with the quality, contact us within 14 days of delivery and we'll sort it out.

How to request a refund or replacement:

• Send us a message, including your order number.
• Tell us briefly what went wrong, and attach a photo if the product or packaging was damaged in transit — it helps us with the carrier.
• We'll issue a full refund, send a replacement bag, or give you store credit — whichever you'd prefer.

Wrong address or a missing parcel

Please double-check your shipping address at checkout. Once a carrier delivers to the address you entered, we can't recover the parcel — though we'll always help you chase it.

If tracking says delivered but nothing arrived, check with your neighbours and household first, then get in touch. We'll open a trace with the carrier and look after you.

Allergens

Our granola is made in a licensed commercial kitchen by a ServSafe Certified Manager using certified gluten-free oats. Our blends contain or may come into contact with tree nuts, peanuts, coconut and seeds, so we can't guarantee any product is free of a given allergen. Please read the ingredients on each product page, and ask us before ordering if you have a serious allergy.

Waggin' Oats is made for dogs and is not intended for human consumption.

Still have a question?

We're a small team, so you'll be talking to an actual person. Send us a message and we usually reply within 24–48 hours, Monday to Friday.

See also our Terms of Service and Privacy Policy.